Valley Country welcomes communication from its customers and visitors.  To save you some time, here are a few questions that we frequently receive from our customers – the answers below may be just what you're looking for:

    Could you send me a catalogue?

    How much will it cost to have products sent to me?

    Do you ship products overseas?

    What are Valley Country's bank details for direct deposits?

    How do I place an order online?

    How long will it take to receive items I order?

    Why should I register as a shopper at your shopping site?

    What is your privacy policy?

    Do you ship to countries in Africa?

    What are your trading terms?

If you don't find the answer you're looking for,
please go to our contacts page.

Could you send me a catalogue?

Rather than doing a catalogue with some of our products, we decided to create a very comprehensive web site with virtually all our products: valleycountry.com.  And with well over 4,000 products online, it's by far the most comprehensive Australian country lifestyles shopping site.  We do have seasonal catalogues from some of our vendors from time to time.

How much will it cost to have products sent to me?

Please see our page on product prices and freight charges.

Do you ship products overseas?

Yes, we ship to all parts of the globe - we've even shipped goods to Antarctica!  Please note that for shipments to some countries we require payment by direct deposit into our bank account - eg. see Africa below.

What are Valley Country's bank details for direct deposits?

We are happy to accept direct deposits into our bank account. Here are the details:

Please include your name as the transaction reference.
Generally it takes one or two working days for a deposit to appear in our bank account.  For example, if you transfer funds on a Monday, they should be visible in our bank account on the Tuesday or Wednesday morning.  However transfers from other Commonwealth Bank accounts are often instantaneous.  Transfers from overseas accounts usually take two or three days but can sometimes take up to five working days.

How do I place an order online?

Please visit our How To Order page.

How long will it take to receive items I order?

Delivery time depends on several factors, including your location, the shipping method you choose and our current stock holdings. for details, please see our prices and freight page.

Why should I register as a shopper at your shopping site?

Registering as a Valley Country Shopper at our web shopping site has many advantages.  First, you will earn Legends Points™ which earn you free gift vouchers.  You'll also be able to track the status of your orders online.  And next time you shop at Valley Country, you won't need to re-enter all your details, such as name and address.  We will never sell or disclose your information to any third party.

What is your privacy policy?

Please visit our Privacy Policy page.

Do you ship to countries in Africa?

Yes, we ship to countries in Africa, including Nigeria, despite the extraordinary degree of Internet scamming in some African countries.  However payment for shipments to Africa is by direct deposit into our bank account only.

What are your Trading Terms?

Please visit our Trading Terms page.

If you didn't find the answer you were looking for, please go to our contacts page.